Documents / Info / Help

Documents/Info/Help

Discord Server

TROUBLESHOOTING:

HELP, IT WONT START!

The first thing to do is make sure you've thoroughly read the Quick Start guide included with the synth and linked above. An important thing to note is that the synth takes about 30 seconds to fully start, and you might not see any obvious signs of life on the LCD for about half of that.

If the synth still isn't starting, or the internal lights don't come on at all, it's more likely than not a problem with one of the accessories/cables. Try swapping out the power supply or power cable with one from a cell phone, most should be fine. Or try a different HDMI cable.

If you're still having problems, either swing by our discord server where you can probably get relatively quick support, or email support@entropyandsons.com

HELP, THE SYNTH CRASHED!

Most synths wont see any crashing or instability, but there is some chance that you will run into a bug that causes it to crash. If this happens, please contact support@entropyandsons.com with any relevant info, or just go online with the synth so we can get a bug report. The synth is still under active development, so we'll get a fix out asap

After many years of development, the synth is incredibly stable, however a small (<1%) of devices have a hardware defect that makes them crash consistently. If your synth crashes with any regular frequency, it might need to be swapped out with a new one. Again, contact support@entropyandsons.com, or swing by the Discord server.

HELP, THE LCD PANEL HAS SOME WEIRD BANDING ARTIFACTS!

Sometimes, after the first time the LCD panel has been running for a few hours, it develops some artifacts that don't go away. If this happens to your synth contact us at support@entropyandsons.com and we'll replace it for you.

HELP, THE LITTLE FEET BROKE OR I LOST SOMETHING!

HELP, THE SCREENSAVER KEEPS GOING BLACK!

This is probably because your audio source isn't loud enough. See the Quick Start guide for info about audio levels.