Documents/Info/Help

Recursion Studio - Quick Start Guide

Recursion Studio - Manual

We have a discord server, come and say hi!

 

For those of you coming here from the QR code in the box, just a quick note that a bunch of tutorial videos will be posted here by around 6/22/24

TROUBLESHOOTING:

HELP, IT WONT START!

The first thing to do is make sure you've thoroughly read the Quick Start guide included with the synth and linked above.  An important thing to note is that the synth takes about 30 seconds to fully start, and you might not see any obvious signs of life on the LCD for about half of that.

If the synth still isn't starting, or the internal lights don't come on at all, it's more likely than not a problem with one of the accessories/cables.  Try swapping out the power supply or power cable with one from a cell phone, most should be fine.  Or try a different HDMI cable.  

If you're still having problems, either swing by our discord server where you can probably get relatively quick support, or email support@entropyandsons.com

HELP, THE SYNTH CRASHED!

Most synths wont see any crashing or instability, but there is some chance that you will run into a bug that causes it to crash.  If this happens, please contact support@entropyandsons.com with any relevant info, or just go online with the synth so we can get a bug report.  The synth is still under active development, so we'll get a fix out asap

After many years of development, the synth is incredibly stable, however a small (<1%) of devices have a hardware defect that makes them crash consistently.   If your synth crashes with any regular frequency, it might need to be swapped out with a new one.  Again, contact support@entropyandsons.com, or swing by the Discord server. 

HELP, VIDEO INPUT IS CRASHING THE SYNTH!

The VIDEO input system in the synth admittedly still needs some work.  We are aware of issues with it, and are working towards getting them straightened out. The most important thing to know is not to unplug a USB VIDEO device while the synth is plugged in, as it will almost certainly cause the synth to crash. It is recommended that you plug your devices in before starting up the synth, and simply leave them in.

HELP, THE LCD ISN’T CALIBRATED AND I CAN’T RE-CALIBRATE IT!

You have two options in this case, you can either FACTORY RESET the synth, to restore default calibration, or you can insert a PC KEYBOARD into a usb port and press the ‘c’ key.  If neither of these work, or if you continue to have issues, contact us at support@entropyandsons.com

HELP, THE LCD PANEL HAS SOME WEIRD BANDING ARTIFACTS!

Sometimes, after the first time the LCD panel has been running for a few hours, it develops some artifacts that don't go away.  If this happens to your synth contact us at support@entropyandsons.com and we'll replace it for you. 

HELP, THE LITTLE FEET BROKE OR I LOST SOMETHING!

Contact us at support@entropyandsons.com and we'll send out replacements.

HELP, THE SCREENSAVER KEEPS GOING BLACK!

This is probably because your audio source isn't loud enough.  See the Quick Start guide for info about audio levels.

HELP, THE SYNTH IS STUCK UPDATING!

In most circumstances, the synth should finish updating in under 3 minutes.  If your internet connection is slow, or if you haven't updated the synth in a very long time, it may take upwards of 10 minutes.  If the synth says it's updating for longer than 10 minutes, there may be some error.  You are likely safe to unplug it and try again.   If you run into any further issues, please contact us at support@entropyandsons.com


KNOWN ISSUES:

THE VIDEO INPUT SYSTEM IS KIND OF JANKY

Video input over USB generally works, but the stability is not great.  In particular, it can have a hard time recognizing devices that are plugged in after the synth starts up.  Also, if video devices are removed while the synth is running, it will almost certainly crash the synth.  We're planning an overhaul of the video input system for Q2-Q3 2024, which will hopefully also include NDI and video file support.  Thanks for your patience while we continue to work on this.

WAVIBOI IS NOT FINISHED

The onboard oscilloscope instrument, WAVIBOI, is not quite finished yet, as of Q2 2024.  Its simply not as fleshed out & well developed as the other instruments, something that we're working on.   In addition, the waveform rendering algorithm doesn't look as good as it should and can have some artifacts.  This should all be sorted by Q2 2024. 

PRE-ORDERS CRASHING ON THE NETWORK PAGE

Shouldn't be a game breaking bug, but it looks like some of the pre-order synths are crashing the first time they visit the network page.  This will be resolved in the next system update.